Shipping policy

SHIPPING POLICY

Last updated: November 2026

Where We Ship

We currently ship within Australia only.

Processing Time

Orders are generally processed within 1–3 business days after payment is confirmed. Processing times may vary depending on the supplier, product availability and public holidays.

Delivery Timeframes

Delivery times vary depending on the product, supplier location and delivery address.

Our products may be dispatched by suppliers within Australia or overseas.

  • Snuffle Mat for Dogs: Dispatched by our Australian supplier.

  • Interactive Pet Puzzle Slow Feeder: Delivery time depends on the supplier and destination.

  • Reusable Pet Hair Remover Roller: Delivery time depends on the supplier and destination.

Delivery timeframes are estimates and may vary due to supplier processing, carrier schedules and other delivery conditions.

For an estimated delivery timeframe before placing an order, please contact us at meticyforyou@gmail.com. We will confirm the information with the relevant supplier where possible.

Shipping Costs

FREE standard shipping Australia-wide on our Snuffle Mat for Dogs. No minimum purchase is required for this product.

Shipping charges for our Interactive Pet Puzzle Slow Feeder and Reusable Pet Hair Remover Roller are calculated at checkout based on your delivery location and applicable supplier shipping rates.

Please review the shipping charges and total order amount at checkout before completing your purchase.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with tracking details where available.

Delays

Occasionally, deliveries may be delayed due to carrier schedules, customs processing, weather conditions or circumstances beyond our control.

If your order is significantly delayed, please contact us at meticyforyou@gmail.com, and we will assist you in following up on your delivery.

Lost or Damaged Parcels

If your parcel arrives damaged or goes missing, please contact us at meticyforyou@gmail.com with your order number and details of the issue.

We will investigate and assist you in resolving the matter. Your rights under Australian Consumer Law remain unaffected.

Contact Us

Meticy

Email: meticyforyou@gmail.com

Website: https://meticyforyou.myshopify.com