Refund policy
At Meticy, we want you and your pet to be completely happy with every purchase. If something isn't right, we're here to help.
Returns
Please contact Meticy before returning a product so we can provide appropriate return instructions. Where required by Australian Consumer Law, Meticy will cover reasonable return costs associated with a faulty or non-compliant product.
Meticy does not accept returns or exchanges for change of mind. This does not affect your rights under Australian Consumer Law.
How to Request a Return
To initiate a return, please email us at meticyforyou@gmail.com with:
- Your order number
- The reason for your return
- Photos of the item, where available.
We will respond within 3–5 business days with instructions.
Refunds
Once your return is received and assessed, we will notify you of the outcome. If approved, your refund will be processed to your original payment method, where possible, within 5–10 business days.
Any applicable shipping and return costs will be refunded or reimbursed where required under Australian Consumer Law. Nothing in this policy limits your rights under Australian Consumer Law.
Damaged or Incorrect Items
If your order arrives damaged, faulty, incorrect or not as described, please contact us through our website's Contact page, providing your order number and a description of the issue. Photographs may help us investigate, where available.
Your rights under Australian Consumer Law will be respected.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
Australian Consumer Law
Our policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
For any questions about returns or refunds, please contact us at: Meticy 📧 meticyforyou@gmail.com